Shopping/Shipping FAQ

 

Shopping

What kinds of payment does Braologie accept?

We accept PayPal and all major credit cards.

Do you charge my credit card right away?

No, we do not charge your credit card right away. Our system only pre-authorizes your payment. Once we know that we have products in your size we will contact you via email that the system will charge your card. If we do not have your size, we will cancel your order and be contact you via email. 

Do you provide sizing charts for your bras?

We do not provide sizing charts for our bras because these charts are unreliable and can actually have a negative impact on customer's sizing decisions. Sizing charts do not account for the design of bras and the elasticity of the materials used. 

Can I purchase Braologie products anywhere else?

Braologie products is exclusive only to our official Braologie website.

I don't know how to use your online store. Is there any other way to purchase your products?

If you need assistance feel free to use our live chat box at the bottom right corner of the screen so we can assist you right away. You can also contact us at cs@braologie.com and state which products you would like to purchase and we will do our best to complete the transaction through email.


Shipping

Does Braologie ship everywhere?

Yes, we ship to anywhere in the world.

What if I don’t like the product when I get it?

*If you are not totally satisfied with your purchase, we gladly accept return or exchange of items that are unworn, unwashed, and in their original packaging within 14 days of delivery. We must be notified by email 7 calendar days from the date the merchandise was delivered and the item(s) must be returned for the exchange in good condition (unworn and unwashed) within 14 days from the time the item was delivered. You must notify customer care in writing of your wish to exchange or return your purchased item any time after your order has been placed, up until 7 working days from the day after you receive you order. Email us at cs@braologie.com . On receipt of your notice of return or exchange, we will email you the return or exchange procedure, as well as the return address.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.
Please note that you must cover the cost of the return shipment and will deduct 15USD shipping fee from the refunded amount.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, excluding return shipping costs, within 14 days of receiving your return item(s). 

 

Note: All returns have to be in good condition (unwashed and unworn) for our return program. The return policy will default if the item is returned in an obvious poor condition (such as bobble/pill, surface defect of textiles caused by wear, bend wires, cups are out of shape, odor etc) and will lessen the value of the item. 

Products must be returned in the original box and/or packaging. Make sure that the box/package is rigid, is in excellent condition. If the original packaging is not reusable, please select a new shipping container which is specially designed to withstand impact. As noted above, all items must be returned in a re-saleable condition and we are not responsible for damage to products in transit back to us. The best advice is to keep your item and all packaging in perfect condition for the return period.

* Only applicable to online orders. 

Please contact your bra consultant or cs@braologie.com for return/exchange procedure.

How much is shipping?

  • Standard Flat Rate International Shipping $15USD

  • Express Flat Rate International Shipping $35USD

  • Free Standard International Shipping for $100USD or more 

  • Free Express International Shipping for $200USD or more

What if there is defects and damages when I receive the product?

We apologize for the inconvenience. Please contact us immediately at cs@braologie.com so we can make arrangements for a replacement order or full refund.

 

If you have any questions, please feel free to contact us at cs@braologie.com